Letter From The Tech...

Loyal No Spinners...
Swear to god we are still trying,, working all hours to resolve the recent comment glitch. Turns out on the newer Blogger templates, after 5000 comments there is a glitch in how the cache sends the RSS feed. I cannot fix this myself, it is something Google must do (although, they would maybe be better off out sourcing it to me since I think I have maybe found the error,,,LOL) Until Google resets the cache of comments the issue will be here. Many apologies. I copied some of the comments from a google support group so you can all see we aren't the only ones getting the shaft on this...

gwizzz
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More options Jan 5, 7:19 am
From: gwizzz
Date: Mon, 5 Jan 2009 04:19:20 -0800 (PST)
Local: Mon, Jan 5 2009 7:19 am
Subject: Re: Problem with the comments feed (for GATSBY)
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If the Google folks are on holiday, that's fine. But why tell us that
the problem is being worked on when it isn't? Wouldn't it be more
reasonable and professional for Google just to advise us that the
problem will be looked at on January 5th?

Personally, I don't like being played and that's exactly the way I
feel because it's very difficult for me to believe that a broken feed
takes Google 3 weeks to fix.

On Jan 4, 4:06 pm, Rose watchpaul wrote:

- Hide quoted text -
- Show quoted text -
> Just to keep this on the current page -

> http://knownissues.blogspot.com/2008/12/comments-feed-not-updating-15...


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Simple Z
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Totally agree with gwizzz This is really weird. How about helping us with our feeds, Blogger Team ? /C enklabloggen.blogspot.com
More options Jan 5, 8:12 am
From: Simple Z
Date: Mon, 5 Jan 2009 05:12:32 -0800 (PST)
Local: Mon, Jan 5 2009 8:12 am
Subject: Re: Problem with the comments feed (for GATSBY)
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Totally agree with gwizzz

This is really weird. How about helping us with our feeds, Blogger
Team ?

/C

enklabloggen.blogspot.com

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Chiaradinotte
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More options Jan 5, 1:02 pm
From: Chiaradinotte
Date: Mon, 5 Jan 2009 10:02:28 -0800 (PST)
Local: Mon, Jan 5 2009 1:02 pm
Subject: Re: Problem with the comments feed (for GATSBY)
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Maybe the cannot solve the problem...

On 5 Gen, 13:19, gwizzz wrote:

- Hide quoted text -
- Show quoted text -
> If the Google folks are on holiday, that's fine. But why tell us that
> the problem is being worked on when it isn't? Wouldn't it be more
> reasonable and professional for Google just to advise us that the
> problem will be looked at on January 5th?

> Personally, I don't like being played and that's exactly the way I
> feel because it's very difficult for me to believe that a broken feed
> takes Google 3 weeks to fix.

> On Jan 4, 4:06 pm, Rose watchpaul wrote:

> > Just to keep this on the current page -

> >http://knownissues.blogspot.com/2008/12/comments-feed-not-updating-15...


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Discussion subject changed to "Problem with the comments feed" by Blogger Employee



Blogger Employee Google employee
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More options Jan 5, 5:04 pm
From: Blogger Employee
Date: Mon, 5 Jan 2009 14:04:25 -0800 (PST)
Local: Mon, Jan 5 2009 5:04 pm
Subject: Re: Problem with the comments feed
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Hey guys,

Just wanted to jump in here and let y'all that we're still working on
this, and that we are trying to crank this out as quickly as possible.
We have posted a report on our Known Issues blog, which you can keep
an eye on for the latest news on this bug.

http://knownissues.blogspot.com/2008/12/comments-feed-not-updating-15...

Thanks for hanging in there,

Gatsby
The Blogger Team

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V.K.
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More options Jan 5, 5:41 pm
From: V.K.
Date: Mon, 5 Jan 2009 14:41:52 -0800 (PST)
Local: Mon, Jan 5 2009 5:41 pm
Subject: Re: Problem with the comments feed
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Good to hear from you, Gatsby. We all saw what you posted on known
issues, but that was more than a week ago... Nothing new since?
Also good to know you're working on it but it would be nice to know
more about what you've been able to find out so far...
We all kinda feel its taking really too long...

Happy new year